At JaLion Spices, we are committed to delivering your favorite spices quickly, safely, and efficiently. This Shipping Policy outlines the terms and procedures we follow to ensure your orders arrive in perfect condition and within the expected time frame. By placing an order on our website, you agree to the terms described below.
Order Processing
All orders placed through our website are processed within 1 to 3 business days, excluding weekends and public holidays. Once your order is confirmed and payment is received, it is prepared for dispatch. You will receive an order confirmation email followed by a shipping notification containing tracking details once your order has been shipped.
Please ensure that all information provided, including your name, address, and contact details, is accurate and complete. Incorrect information may cause delays or result in your package being returned. JaLion Spices is not responsible for delays or failed deliveries caused by inaccurate shipping details provided by the customer.
Shipping Methods and Delivery Time
We partner with trusted local and international courier services to ensure reliable and timely delivery. Shipping times may vary depending on your location, order size, and selected shipping method.
Estimated delivery times:
Local Orders: Typically delivered within 3 to 7 business days after dispatch.
International Orders: Usually delivered within 7 to 21 business days after dispatch, depending on customs clearance and regional courier services.
Please note that these are estimated times only. External factors such as weather conditions, customs inspections, or courier delays may affect delivery schedules.
Shipping Rates
Shipping charges are calculated at checkout based on the weight, size, and destination of your order. In some cases, promotional offers or free shipping may be available. All shipping fees will be clearly displayed before completing your purchase.
Any additional fees, such as customs duties, taxes, or import charges, are the responsibility of the customer and may vary depending on your country’s regulations.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress. Please allow up to 24 hours for tracking information to be updated in the courier’s system.
If you experience any issues with tracking or delivery, please contact our support team through our Contact Us page, and we will gladly assist you in resolving the matter.
Delivery Policy
Deliveries are made to the shipping address provided at checkout. It is the customer’s responsibility to ensure someone is available to receive the package. In case of missed delivery attempts, the courier may leave a notice or attempt re-delivery.
If a package is returned to JaLion Spices due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
Damaged or Lost Packages
We take great care in packaging every order to ensure it arrives safely. However, if your package arrives damaged or appears tampered with, please do not accept the delivery or immediately contact the courier. Once notified, please reach out to us through our Contact Us page with your order number and a photo of the damaged items.
If your order is lost in transit, we will work with the courier to investigate and provide a resolution as quickly as possible. Replacement or refund eligibility will depend on the outcome of the courier’s investigation.
International Shipping
For international orders, delivery times may vary based on destination country and customs clearance processes. Customs regulations differ between countries, and customers are responsible for ensuring that the products ordered comply with their local import laws. JaLion Spices is not liable for delays or additional charges resulting from customs procedures.
Delays and Exceptions
While we strive to deliver every order on time, unforeseen circumstances such as severe weather, natural disasters, holidays, or customs delays may affect shipping schedules. We appreciate your understanding and patience during such events.
Order Changes and Cancellations
Orders can only be modified or canceled before they are shipped. Once your order has been processed and dispatched, we cannot make changes to the shipping address or order details. If you need assistance with an urgent request, please reach out immediately through our Contact Us page.
Customer Satisfaction
Your satisfaction is our top priority. If you experience any issues with your order, shipping, or delivery, please get in touch with our team through our Contact Us page. We will do our best to resolve your concern promptly and ensure a positive experience with JaLion Spices.
At JaLion Spices, we take pride in delivering high-quality products and excellent customer service. Every order is handled with care, ensuring that your spices arrive fresh, flavorful, and ready to add bold taste to your kitchen.