At JaLion Spices, we take great pride in the quality and freshness of our products. Every spice blend is carefully prepared, packaged, and shipped to ensure our customers receive only the best. Because our products are food items, we follow strict hygiene and safety standards. However, we understand that sometimes issues can occur, and this Return & Refund Policy explains how we handle such situations fairly and transparently.

Eligibility for Returns

Due to the nature of our products, returns are only accepted under specific circumstances. We do not accept returns for opened or partially used items, as they cannot be resold for safety reasons. Returns are eligible only if:

  • You received the wrong product or incorrect quantity

  • Your product was damaged during shipping

  • Your product arrived in poor condition or is defective upon arrival

If your situation meets the above conditions, please notify us within 7 days of receiving your order. Claims made after this period may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Items not purchased directly from our official website

  • Products damaged due to improper storage or handling after delivery

  • Sale or promotional items unless they arrive damaged or defective

To ensure hygiene and food safety, we cannot accept any returns based solely on taste preference or change of mind once the product has been opened.

Return Process

If you receive a damaged or incorrect item, please contact our support team immediately through our Contact Us page. Provide your order number, a brief description of the issue, and clear photographs of the product and packaging. Our team will review your request and guide you through the return or replacement process.

Once your return is approved, we will provide instructions on how to send the item back, if required. Returned products must be unused, sealed, and in their original packaging. Customers are responsible for shipping costs unless the return is due to an error on our part.

Refunds

After your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 to 10 business days. Please note that processing times may vary depending on your payment provider.

Refunds will only cover the product cost and not the shipping fees unless the return was due to a mistake or defect on our end. If the product was purchased during a sale, the refund will be issued at the sale price.

Replacement Policy

In cases of incorrect or damaged items, we may offer a replacement instead of a refund. Replacement products are shipped promptly after verification. If the requested product is out of stock, we will notify you and issue a full refund instead.

Damaged or Missing Items

We take every precaution to pack your order securely. However, if you receive damaged items or if something is missing from your order, please contact our support team through our Contact Us page within 7 days of delivery. Include photos of the damaged packaging and product so we can resolve the issue quickly.

Cancellations

Orders can only be canceled before they are processed and shipped. Once an order has been dispatched, we cannot cancel it. If you wish to cancel an order, please reach out to us immediately through our Contact Us page.

Late or Missing Refunds

If you have not received your refund after the processing period, please check your bank account again or contact your payment provider. It may take some time before your refund is officially posted. If you still have not received your refund after verifying with your bank, please contact us through our Contact Us page for further assistance.

Customer Responsibility

Customers are responsible for ensuring that shipping and billing details provided during checkout are accurate. JaLion Spices is not liable for delays or lost packages resulting from incorrect or incomplete information. To ensure a smooth experience, please double-check your details before placing an order.

Our Commitment

At JaLion Spices, customer satisfaction is our priority. Every return or refund request is handled individually, with care and fairness. We are committed to resolving issues quickly and maintaining the trust our customers place in us.

If you have questions, concerns, or requests related to a return, refund, or product issue, please reach out through our Contact Us page.

We appreciate your understanding and support as we continue to provide fresh, high-quality spices and a reliable shopping experience. Your satisfaction means everything to us, and we’re always here to ensure your experience with JaLion Spices remains exceptional.